Privacy Policy

Effective Date: August 2025

At KotecSystem Pvt Ltd, we are committed to protecting your personal information and maintaining transparency about how we collect, use, store, and safeguard data. This Privacy Policy outlines our practices in accordance with applicable Indian data protection laws.

1. Scope of Policy

This Privacy Policy applies to all users who access or interact with our website, mobile platforms, and services offered by KotecSystem Pvt Ltd. It governs how personal data is collected, processed, and stored in compliance with:

• Digital Personal Data Protection Act, 2023
• Information Technology Act, 2000
• SPDI (Sensitive Personal Data or Information) Rules, 2011

2. Information We Collect

We may collect the following types of personal and usage data:

• Personal Information: Name, email address, phone number, company name, job title, and location.
• Device/Usage Information: IP address, browser type, operating system, pages visited, and referral source.
• Communication Data: Messages or forms you submit through our website.

We do not knowingly collect data from children under the age of 18.

3. How We Use Your Information

We use your data for:

• Responding to product inquiries or service requests
• Sending updates about our machinery, solutions, or newsletters
• Improving user experience and analysing web traffic
• Ensuring technical functionality and website security
• Complying with legal or regulatory obligations

4. Legal Basis for Processing (India)

We process your personal data based on:

• Your consent (via form submissions or opt-ins)
• Contractual necessity, e.g., for responding to business inquiries
• Legal obligation, to comply with Indian law
• Legitimate interest, such as improving services or preventing fraud

5. Data Sharing & Third Parties

We do not sell or rent your personal data. We may share it with:

• Trusted third-party service providers (e.g., hosting, email, CRM)
• Legal or regulatory authorities when required by Indian law
• Internal teams or partners for processing inquiries or services

All data sharing is done under strict confidentiality and compliance.

6. Data Storage & Security

Your data is stored securely on encrypted Indian-based or compliant servers. We implement appropriate technical and organizational safeguards to protect against unauthorized access, alteration, or destruction. Access is limited to authorized personnel only.

7. Cookies & Tracking

We may use cookies or analytics tools (like Google Analytics) to:

• Measure website traffic and performance
• Understand user behaviour
• Improve site navigation

You can manage cookie preferences through your browser settings.

8. User Rights (under Indian Law)

You have the right to:

• Access your personal data
• Correct or update inaccuracies
• Withdraw consent for future processing
• Request deletion of your data (subject to legal retention)
• Lodge a complaint with the Data Protection Board of India (once appointed)

To exercise any of these rights, contact us at privacy@www.kotecsystem.in

9. Retention Period

We retain personal information only for as long as it is necessary to fulfil the purpose it was collected for, or as required by applicable laws.

10. Cross-Border Transfers

If any data is transferred outside India (for server backup or support), we ensure that:

• The destination country has adequate data protection, OR
• Binding contracts and safeguards are in place

11. Policy Updates

We may revise this Privacy Policy from time to time to comply with legal updates or improve transparency. Any changes will be posted on this page with an updated effective date.